Privacy Policy

1. Information We Collect

When you contact us, request an AI visibility snapshot, book a call or complete a form, you may provide information such as your name, work email address, company name, website address and any details included in your message.

We may also collect technical and usage information automatically including your IP address, browser and device type, pages viewed, referring source and time spent on the website. Cookies and similar technologies may be used to support website functionality, understand performance and improve the experience.

2. How We Use Your Information

We may use your information to:

• respond to enquiries and provide requested services
• assess requests for reviews, snapshots or consultations
• operate, maintain and improve our website
• understand how visitors use our website and content
• send relevant updates or marketing communications where you have consented or where otherwise permitted by law
• comply with legal and regulatory obligations

We only use personal information where we have a lawful basis to do so including consent, contractual necessity, legitimate interests or compliance with a legal obligation.

3. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers that support our website, analytics, communications, scheduling and business operations. These providers may only process information for the agreed purpose and subject to appropriate safeguards. We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

4. International Data Transfers

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected including to provide services, respond to enquiries and meet legal, accounting or reporting requirements.

6. Your Rights

Depending on applicable law, you may have the right to:

• access the personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your information in certain circumstances
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request transfer of your information where applicable
• opt out of marketing communications at any time

To exercise these rights, contact hello@ignitestack.ai. If you are based in the UK and are dissatisfied with our response, you may also raise a concern with the Information Commissioner’s Office.

7. Cookies

We may use necessary, analytics and performance cookies to operate the website and understand how it is used. Where required, non-essential cookies will only be used with your consent. You can manage cookies through your browser settings or any cookie controls made available on the website.

8. Data Security

We take reasonable technical and organisational measures to protect personal information. No online service or method of transmission is completely secure, so we cannot guarantee absolute security.

9. External Links

Our website may link to third-party websites or services. IgniteStack is not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown above.